All Staffs
- All staffs have to go through temperature screening before entering the property. If the temperature is above 37.5 they will be refused to enter our property and requested to see a doctor
- Upon entering the property each staff sanitizes hands with certified product
- All staffs are properly trained on hygiene, social distancing and new enhanced procedures
- All staffs will wear a mask until further notice
Suppliers
- Should not enter the building. In case they need to enter, the temperature is taken and the mask is required
- Goods will be received at the gate and wiped with certified chemicals (boxes, bottles….)
- The Person who works with suppliers will wear a mask & sanitize hands after each transaction.
Public areas
Some collaterals will be placed in different areas to remind our guests and teams about social distancing and hygiene recommendation
- Posters in front of the lift for sanitizer station
- A small frame at the lobby at the sanitation desk
- Big poster at the canteen (Khmer + Picture) and also at the Lockers rooms
- Tap (small black sticker at the lobby) to ensure the distance to be applied when at the front desk.
- Public toilets are cleaned every hour and Cleaning timesheets display.
- Paper tissues are placed in each public restroom for drying hands
Lobby & Reception
- Our team greets our guests at the Hotel Entrance and will check the guest’s temperature & offer a disposable wet towel
- The welcome procedure includes hands sanitation and a welcome drink in the lobby. Our team will keep a social distance of 1 meter away from guest
- After every guest checks in, the sofa will be cleaned with a vacuum steam machine (Steam Machine 100 degree Celsius hot water)
- We will shorten the room introduction usually done by our guest assistant. Instead a Room Guideline will be placed on the bed.
- Guest rooms keys are systematically disinfected
- During guest check-in, our front office Guests Assistants will provide an information leaflet to each guest to remind Hygiene and social distancing advice. This leaflet is printed in 4 languages
- We Encourage all payment via credit card to avoid banknotes
- Every changing shift, our front office team will clean all keyboards, computer, mouse, keycard machine, CC machine
- We will propose an express check out by providing the bill a day before checking out. All bill needs to be printed, put in an envelope and slid under the door
- Anjali certified Face masks are available for our guests at cost price
- Our team will Check regularly the wellness of our guests.
- In case of suspicion of COVID, the guest will be oriented to a dedicated room (#212)
Transportation
- Our car/Van/Tuk Tuk will be cleaned and disinfected with a 100o steam vacuum procedure after each transport
- The driver will disinfect the luggage handle before touching it
- The driver will offer a disposable wet towel, a drink and propose our guests to sanitize their hands
Pool areas:
- Sunbeds are disposed at 1.5m meters distance
- Pool attendant wears the mask
Spa
- Mandatory screening for all guests, which may include a temperature check
- Welcome greeter offers hand sanitizer and masks upon arrival to spa
- Lockers, vanities, showers, treatment rooms, etc. disinfected after each use
- No self-service food & beverage in the spa or relaxation lounge
Elevators:
- Encourage the guest not to use the elevator instead of the staircase
- Sanitizer station is installed in front of each elevator
Guest rooms:
- All rooms will be quarantined after each checkout and ventilated for 48 hrs before cleaning for new guest
- All Housekeeping team is training for enhanced cleaning procedures
- Bed linens will not be shaken
- High 14 touchpoints such as Doorknob, remote controls, telephone, AC controller, glassware, Menu, safety box, torch lamp, chiller, cupboard, hairdryer, alarm clock, switches
- Once our guest will have checked in, our team will not enter the room. Room cleaning will be done upon request or every 3rd
- If maintenance is required, our technician will enter the guest room with a housekeeping attendant. Both will wear a mask. Our Housekeeping Attendant will clean the area where the technician has operated
- Cleaning tissues will be used for only one room, then put to wash
- All rooms will be disinfected with a steam vacuum machine
- The bathroom is completed disinfected with appropriate chemical based on international standard
- There will be no turndown service, until further notice
- There will be no Minibar until further notice
- Coffee/ tea is available upon request
- Response protective equipment changed after each room is cleaned
Bar & Restaurant:
- We will not propose buffet breakfast, our service will be only a la carte until further notice
- We encourage all payment via credit card to avoid handling banknotes
- We clean every menu, tablet, table, and chairs after each guest
- Paper straws will be used instead of usual bamboo straws
- During this particular period, we will propose only a short menu
- Reduced number of tables to maintain Social Distancing norms by spacing only 04 pax per 10sqm
- Seating for the tables to be reduced to half of capacity
- Food and Beverage team is trained for minimal contact/communication during service and will wear a mask
- Upon the arrival of our guests, our Food & Beverage attendant will propose hands sanitation
- Keep swabs which Guests can use with sanitizer to clean their phone or credit cards
- In-Room Dining: contactless option for drop off and pick up at the door.
Kitchen
- Vegetables are cleaned outside the kitchen with an appropriate chemical before they are stocked
- Staff wear mask and gloves until further notice