Frequently Asked Questions
Discover helpful answers to the most common questions about staying at Anjali by Syphon. Our team is dedicated to ensuring a comfortable, welcoming, and memorable experience from arrival to departure.
Bookings & Payments
Find helpful information about reservations, payment methods, booking policies, and secure transactions. Our team is here to ensure every part of your booking experience is smooth, simple, and worry-free.
Anjali by Syphon accepts major credit cards, bank transfers, and cash payments. Additional payment details and policies will be provided during the booking process.
Some room types or promotional rates may require a deposit or advance payment to secure your reservation. Please refer to your booking confirmation for the specific payment terms.
Yes, reservation changes or cancellations may be possible depending on your selected rate and booking conditions. Our reservations team will be happy to assist you with any updates to your stay.
Yes, all online bookings are processed through secure payment systems designed to protect your personal and payment information for a safe booking experience.
Parking & Transport
Whether arriving from the airport or exploring the wonders of Angkor Wat, our transport and parking services are designed to provide comfort, convenience, and peace of mind for every guest.
Yes, airport transfers can be arranged upon request for guests arriving in Siem Reap. Please contact the hotel in advance to arrange your preferred transportation.
Yes, complimentary on-site parking is available for hotel guests throughout their stay.
Yes, our team can help arrange tuk-tuks, private drivers, and guided tours to Angkor Wat and other attractions around Siem Reap.
Yes, we offer a complimentary shuttle to downtown Siem Reap twice a day, making it easy to explore the town at your own pace.
Rooms & Amenities
Every room at Anjali by Syphon is designed for comfort and quiet, with thoughtful details that reflect the hotel’s Cambodian character.
Anjali by Syphon has 41 rooms and suites, each designed for comfort and quiet.
Anjali by Syphon offers six room categories. In the main building, Anjali Deluxe rooms (19 rooms, including 2 connecting family rooms) and Deluxe Pool Access rooms (4 rooms) open onto the garden. On the rooftop, Junior Rooftop Suites (2 rooms) and Deluxe Rooftop Suites (4 rooms) each come with a private balcony of 10 to 23 sqm. The Santi Wing, our premium wing opened in December 2025, adds Santi Rooms Twin or Double (7 rooms) and Santi Pool Access Rooms (5 rooms), with a wing expansion planned for 2026.
Yes, Anjali by Syphon has two outdoor saltywater pools set within the hotel’s garden.
Yes, all rooms are air conditioned, and complimentary WiFi is available throughout the property.
Yes, every room includes an in room safety deposit box.
The Santi Wing is our premium wing, opened in December 2025, offering an elevated sense of privacy and comfort with its own pool area. A Santi upgrade also comes with a welcome cocktail, a daily fruit platter and special turndown service.
Dining & Mekhala Restaurant
Mekhala Restaurant & Bar brings refined Khmer cuisine to the heart of the hotel, in a setting made for slow, memorable meals.
Mekhala Restaurant & Bar serves refined Khmer cuisine, prepared with local ingredients and a contemporary touch.
Yes, Mekhala welcomes guests staying elsewhere in Siem Reap, in addition to hotel guests.
Walk ins are welcome, though we recommend making a reservation to secure your table.
Mekhala is open daily from 6am to 10pm, serving breakfast, lunch and dinner.
Yes, Mekhala can accommodate vegetarian, vegan and allergy requests.
Yes, Mekhala includes a bar, with a daily happy hour from 5pm to 7pm.
Family & Groups
Anjali by Syphon welcomes every kind of traveler, from families exploring Angkor together to couples seeking a quiet retreat.
Yes, Anjali by Syphon welcomes families and offers a calm, garden setting that suits guests of all ages.
Yes, children aged 1 to 6 stay free. From age 7, an extra bed including breakfast is available for an additional $30.
Yes, connecting rooms are available among the Anjali Deluxe category, and more will be added with the Santi Wing expansion in 2026. Extra beds can be arranged on request.
Yes, the calm and quiet setting of Anjali by Syphon suits solo travelers and couples looking for a peaceful stay.
Sustainability
Anjali by Syphon was built around a commitment to Cambodia, its people, and its environment.
Yes, sustainability is part of Anjali by Syphon’s identity, from the way the property is designed to the way it operates day to day.
Anjali by Syphon runs on solar power, is entirely plastic free, provides filtered water in every room, and uses local and organic amenities throughout the property.